bt998's Privacy Policy
Protecting your personal information is our highest priority. This policy explains how bt998 collects, uses, and stores your data.
1 Introduction & Scope
bt998 ("we", "our", or "platform") operates a safe and reliable online gaming environment for players in Bangladesh. This privacy policy ("policy") explains how we collect, use, retain, and share the personal information of users ("user" or "you") of our website bt998.lat.
This policy applies to all bt998 services, gaming platform, mobile interface, and support channels. By using our services, you are considered to have accepted the terms of this policy. We recommend that you review this page regularly, as we may update it from time to time.
bt998 provides services only to individuals aged 21 or older. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the collected data.
2 What Information We Collect
bt998 collects various types of information to operate its services. This information falls into two main categories: information you provide directly, and information collected automatically while you use our services.
2.1 Information You Provide Directly
During account registration and management, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address (for communication)
- Residential address and district (for identity verification)
- National ID card or passport number (for KYC verification)
- Payment details: bKash, Nagad, or Rocket account numbers
- Transaction history and amounts
- Messages sent via live chat or email
2.2 Automatically Collected Information
Information collected automatically while you use our platform:
- IP address and device identity (Device ID)
- Browser type, version, and language settings
- Operating system and device model
- Session duration, pages visited, and click data
- Gaming activity and betting history
- Cookie and local storage data (see cookie policy below)
3 Purpose of Using Your Information
Account Management
Your information is used for registration, login, identity verification, and ensuring account security.
Transaction Processing
Payment information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket.
Customer Support
Your information is used to provide 24/7 live chat and email support and to resolve your issues quickly.
Fraud Prevention
Your information is analysed to detect unusual activity, prevent account hacking, and maintain platform security.
Service Improvement
Your information is used to analyse the user experience and improve the gaming environment, payment process, and overall service quality.
Responsible Gaming
User activity is monitored to ensure responsible gaming, and support is provided where needed.
4 Sharing Information with Third Parties
bt998 does not sell your personal information or transfer it to third parties for commercial purposes. However, in limited circumstances, information may be shared with the following parties:
4.1 Payment Processors
Our payment partners — bKash, Nagad, and Rocket — receive the minimum information necessary to complete transactions. These organisations have their own privacy policies and comply with applicable laws in Bangladesh.
4.2 Technology Service Providers
Server hosting, cloud services, game software providers, and security testing organisations work under contract with bt998. They can only access the information required to perform specific tasks and may not use it for any other purpose.
4.3 Legal Obligations
bt998 may be required to provide information in response to a court order from a competent authority or a lawful request from a law enforcement agency. In such cases, we will make every effort to notify you within the limits of applicable law.
4.4 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. However, the terms of this policy and data protection standards will be maintained, and you will be notified in advance.
5 Data Security Measures
bt998 has adopted the most up-to-date technical and organisational measures to protect your information. Our security framework consists of the following elements:
- SSL/TLS Encryption: All data transmitted between the website and servers is encrypted, preventing third parties from reading it.
- Database Encryption: Stored sensitive information is kept in an encrypted format.
- Two-Factor Authentication: An additional layer of security is available when logging into your account.
- Access Controls: Only authorised staff have access to specific data, and all access is logged.
- Regular Security Audits: Regular penetration testing is conducted by independent security experts.
- Firewall & DDoS Protection: Advanced firewall systems are used to protect servers and user data from cyberattacks.
However, it is not possible to guarantee that data transmission over the internet is 100% secure. We ask that you keep your account password confidential and immediately notify our support team if you notice any suspicious activity.
6 Cookie Policy
Cookies are small text files that our website stores on your device. bt998 uses the following types of cookies:
6.1 Essential Cookies
These cookies are essential for the core functionality of the site. They are used to maintain login sessions, save language preferences, and perform security verification. You cannot disable these cookies, as the site will not function without them.
6.2 Performance Cookies
These cookies collect information to help us understand which parts of the site are used most, how load times perform, and where errors occur. This information is collected anonymously and is used only to improve service quality.
6.3 Functionality Cookies
These cookies are used to remember your preferences, such as language selection and display settings, so you do not have to set them up again on each visit.
You can delete cookies or block new cookies from your browser settings at any time. However, disabling certain cookies may cause some features of the site to not work properly.
7 Data Retention Period
bt998 retains information for varying periods based on necessity:
- Account Information: For the entire duration the account is active, and for an additional period after closure to meet legal requirements.
- Transaction Records: Retained for the long term for financial auditing and dispute resolution.
- Gaming History: Retained for a defined period to ensure fair play and monitor responsible gaming.
- Support Communications: Retained for a limited period for service quality review and training purposes.
- Identity Verification Documents: Retained for the period required to fulfil KYC legal obligations.
Once the defined period has passed, we securely delete the information or anonymise it so it can no longer be linked to any individual.
8 Your Rights
As a registered user of bt998, you have the following rights over your own information:
8.1 Right to Access
You can find out at any time what information we hold about you, where it is stored, and how it is being used. Upon request, we will provide you with a copy of your stored data.
8.2 Right to Rectification
If any information on your account is incorrect or incomplete, you can request a correction. We will make the necessary changes promptly after verification.
8.3 Right to Erasure
In certain circumstances, you can request that your information be deleted. However, in cases of legal obligations or ongoing disputes, we may be required to retain certain information for a specific period.
8.4 Right to Restrict Processing
You can ask us to limit the use of your information for certain purposes while we address your concerns.
8.5 Right to Complain
If you believe we are not handling your information properly, please notify our support team first. We will work to resolve the issue within a reasonable time.
To exercise any of the above rights or for any questions about your information, contact us by email: [email protected]
9 Privacy Protection for Minors
bt998 strictly does not provide services to anyone under the age of 21. Our platform has age verification in place during registration, and a copy of an identity document may be requested in suspicious cases.
If we find evidence that a minor has opened an account, we will immediately suspend that account, delete all related data, and begin the process of refunding any deposited funds.
If a parent or guardian believes their child has created an account on our platform, please contact [email protected] immediately.
10 Policy Changes & Updates
bt998 may update this privacy policy as needed. Depending on the extent of the changes, we will notify you in the following ways:
- Minor Changes: The update date on this page will be changed and a notice will be posted on the site.
- Significant Changes: You will be notified directly via your registered mobile number or email, at least 7 days before the changes take effect.
Continuing to use bt998's services after a change will be taken to mean that you have accepted the new policy. If you do not agree with any change, please contact us or request that your account be closed.
11 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7 via the website
- Language: Support is available in Bengali and English
We aim to respond to all privacy-related requests within a reasonable time. Identity verification may be required for complex requests.
To learn more about responsible gaming or account management, visit our Responsible Gaming page or find answers to common questions on our FAQ page.