Frequently Asked Questions
Answers to all your questions about bt998
From account verification to withdrawals, mobile gaming, and security — everything you want to know about bt998 is in one place.
This page answers almost all the questions that come to mind when using bt998. It is divided into five separate sections — identity verification (KYC), withdrawals, mobile gaming, security, and deposits. Each question is answered in straightforward, plain language so you can find a solution quickly. If you cannot find what you are looking for, contact our round-the-clock support team.
Identity Verification (KYC)
Yes, the name you registered with at bt998 must exactly match the name on your bKash, Nagad, or Rocket account. A name mismatch can block the withdrawal process and cause issues during verification. So it is important to enter your name correctly right from the start of registration.
A National ID card (NID) is the most accepted document for identity verification at bt998. A passport or driving licence is also accepted. Make sure the photo of the document is clear and complete — blurry or partial images will not be accepted.
bt998 uses SSL encryption to keep all documents secure. Your ID card or other documents are used solely for KYC verification purposes and are not shared with any third party. Full details on data protection can be found in our privacy policy.
Common reasons for a verification rejection include a blurry image, a name mismatch, or an expired document. You will receive a notification stating the reason for the rejection. Upload the correct document again accordingly. If you have any trouble, contact the support team via live chat.
KYC verification is typically requested at the time of your first withdrawal or when large transactions are made on your account. It may also be requested at any time as part of a security review. Having your documents ready in advance will speed up the process.
How to Withdraw Money
Yes, withdrawals at bt998 are processed seven days a week, twenty-four hours a day. There are no restrictions at night or on public holidays. Your money typically reaches your mobile wallet within 1 hour of making the request.
Yes, for security reasons bt998 only sends money to the mobile wallet (bKash, Nagad, or Rocket) that is registered under the same name as your account. Withdrawal to someone else's wallet is not possible. This ensures the safety of your funds.
Withdrawals at bt998 are usually completed within 1 hour. If your withdrawal is still pending, first confirm that your KYC verification has been completed. If it takes more than 1 hour, contact us via live chat — our support team will help you.
The minimum withdrawal amount at bt998 is ৳500. Requests below this amount will not be processed. This limit applies to all three methods — bKash, Nagad, and Rocket. Please check your balance before making a withdrawal.
Mobile Gaming
Yes. Without a separate app, you can still add bt998 directly to your phone's home screen. On Android, open the Chrome browser and select "Add to Home screen" from the menu. On iPhone, tap the share button in Safari and select "Add to Home Screen". A shortcut will then be created that works just like an app.
bt998 works well on both Android and iOS platforms. Full support is available on Chrome, Firefox, Safari, and Edge browsers. For the best experience, keep your browser updated to the latest version and make sure JavaScript is enabled.
If the connection drops, the game session is usually saved on the server. When you reconnect, you can continue from where you left off. However, in some games the current round may complete automatically. Using a stable Wi-Fi or mobile data connection will help avoid this issue.
Loading issues can be caused by an old cache. Go to your browser settings and clear the cache and cookies. Then reload the page. If the problem persists, try using a different network or browser. If the issue continues, let our support team know.
Stay Safe
Never. No representative of bt998 will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone asks for this information, it is fraudulent — report any such suspicious contact to our support team immediately.
If you see unfamiliar transactions or logins in your account, change your password immediately. Then contact bt998 via live chat or email ([email protected]). Our security team will investigate the matter quickly and secure your account if necessary.
Use a password of at least 8–12 characters that mixes uppercase and lowercase letters, numbers, and special characters. Do not use simple passwords such as your name, date of birth, or "123456". Do not use your bt998 password anywhere else.
Always access the site by typing bt998.lat directly into the address bar. Look for the green padlock (HTTPS) symbol in the address bar. Do not log in through social media or unfamiliar links. Fake sites often look just like the real site but have a slight difference in the URL.
bt998 uses SSL encryption technology to keep all personal information and transaction data secure. Your information is not sold or shared with any third party. Full details on data collection and use can be found in our privacy policy.
Deposits
In most cases deposits are credited within a few minutes. If there is a delay, first confirm from your mobile wallet that the transaction was successful. Then refresh the page. If it still does not appear, contact us via live chat with a screenshot of the transaction.
bt998 does not charge any deposit fee itself. However, your mobile wallet operator (bKash, Nagad, or Rocket) may apply their own service charge on certain transactions. Check with your wallet provider for details on those charges.
Log in to bt998, go to the deposit section, and select bKash. Send money from your bKash app to the designated payment number using "Send Money". Enter the transaction ID into the bt998 deposit form and submit. The minimum deposit amount is ৳200.
bt998 currently supports deposits through three mobile wallets — bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit amount is ৳200 for all three methods.
New members at bt998 receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and you will receive a ৳1,000 bonus, making your total balance ৳2,000. To withdraw the bonus, you must wager 20 times the bonus amount. That means a ৳1,000 bonus requires ৳20,000 in wagers.
Still have questions?
Our support team is with you seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
Chat with us directly via live chat — available 24/7
Email: [email protected]